Our warehouse operates 3 hours ahead of our customer service team, and we process orders very quickly to get them out to you as fast as possible. Because of that speed, we're unable to guarantee that a cancellation or change request will reach the warehouse before an order enters fulfillment. By the time we see and process a request, it may have already shipped on their end.
For this reason, we are unable to accommodate order cancellations, returns, or exchanges. All sales are final.*
*Exception:
Approved returns are subject to a 20% restocking fee, which will be deducted from the refund amount. Customers are also responsible for the cost of return shipping. Original shipping charges are non-refundable.
To be eligible for a return, the item must be unopened and unused. Items that have been opened, used, damaged, or altered may not be eligible for a refund. Please contact us before sending any item back to receive return instructions and authorization.
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