Lost, Stolen, or Damaged Packages

Garden Alchemy is not responsible for packages that are lost, stolen, or damaged after they have been shipped. Refunds or replacements will not be provided for packages that are lost, stolen, or damaged.

The buyer is responsible for filing a claim with the appropriate shipping carrier or package protection provider.

Route Package Protection:

If you purchased Route Package Protection during checkout, you may be eligible to file a claim with Route if your package is lost, stolen, or damaged.

File your claim here:

Route Claims

Important: Route claims must be filed within 30 days of your original order date.

If you have already filed a missing mail or carrier claim and your package does not turn up, file your Route claim as soon as possible.

If You Did Not Purchase Route Protection:

If you opted out of Route+ Package Protection or removed it from your purchase during checkout, your order is not covered by Route.

For damaged items, Garden Alchemy may review the situation on a case-by-case basis. Any replacement or other resolution is provided solely at the discretion of Garden Alchemy and is not guaranteed.

For packages that are lost or stolen, Garden Alchemy is not responsible for the package if Route Package Protection was not purchased. The buyer is responsible for contacting the shipping carrier and filing any applicable claims.

Please note that purchasing Route Package Protection is the best way to protect your order against loss, theft, or damage during transit.

USPS Packages:

If your USPS package is delayed, missing, or has not moved in tracking for one week, you should file a USPS Missing Mail Search as soon as possible.

USPS Missing Mail Search

You can also file a USPS claim here:

USPS Claims

Information You May Need

When filing a USPS Missing Mail Search, you may need:

• Garden Alchemy address: 10240 Bridgeport Way SW, Suite 112, Lakewood, WA 98499
• The items included in your package
• The cost/value of the items
• Your email address
• Your phone number
• Your package tracking information
• 
  

If you need information about your package or order, please DM us or email info@shopgardenalchemy.com

UPS Packages:

For lost or missing UPS packages, file a claim directly with UPS:

UPS File a Claim

You can also contact UPS at 1-800-742-5877.

Important

Garden Alchemy does not control the shipping carrier or the delivery of your package. If your package is delayed, lost, stolen, or damaged, the buyer is responsible for contacting the appropriate carrier and/or filing a claim.

If you purchased Route Package Protection, you may also file a claim with Route within 30 days of your order date.

If Route Protection was not purchased, Garden Alchemy is not responsible for lost, stolen, or damaged packages, and replacements or refunds will not be provided.